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Clement Town

ISBT, Dehradun

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Monday to Sunday

24 Hrs

Refund Policy

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Refund Policy

Cancellation and Returns


1) If the customer cancels 24 hours prior the pick-up time, 15% of the total trip cost will be deducted.
2) If the customer cancels within 24 hours prior the pick-up time, no refund.
3) The refunds will be made by online transfer to the customer’s bank account. No cash refund requests.
4) Single Day trip/ Airport transfer: No Refund will be issued to the user.


Refunds

In case you are eligible for refunds based on the “Cancellation and Returns” policy given above,then the refund will be remitted back to you in 15-20 working days. In case of any issues, write tous at nfctourandtravel@gmail.com or call us at +91 7505859629.

Special Instructions

1. Driver & car details: These details will be sent to the customer byNFC Tour & Travels approximately before an hour from the pickup time by SMS and email. In some cases the driver or an associate of NFC Tour & Travels may also call in advance to reconfirm with the customer. 2. Non receipt of driver and car details: In such cases the customer needs to contact the support team at NFC Tour & Travels on +91 7505859629 and mention the booking reference number (CRN number). 3. Demand of money by the driver: The voucher provided to the customer clearly indicates the items including on his booking. Any amount over and above this both in terms for distance and duration and other items such as night charges, driver allowance, toll, taxes, state taxes, charges on for extra Kms consumed if applicable, charges for extra hours consumed if applicable parking charges etc which are not included in the booking amount have to be paid directly to the driver as mentioned below. In case of any dispute with the driver the customer should reach the support team of NFC Tour & Travels or call at our 24 X 7 customer support number +91 7505859629 and mention the booking reference number. 4. Payment of extra charges: Any extra charges applicable have to be paid to the directly in cash to the driver. 5. Refusal by the driver to deliver services: The customer to contact the support team atNFC Tour & Travels on +91 7505859629 and mention the booking reference number.